1. Appointments & Bookings

We may collect the following types of information:

• All services are by appointment only.
• Appointments can be booked online, by phone, or via direct message.
• A valid contact number and email are required for booking confirmation.
• We recommend arriving 5–10 minutes early to allow time to relax and complete any necessary forms.

2. Cancellations, Rescheduling & No-Shows

• We understand that life happens — please be mindful of our time.
• A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
• Cancellations with less than 24 hours’ notice may be subject to a cancellation fee.
• No-shows may be charged 100% of the service fee and may require pre-payment for future bookings.Improve our website, services, and overall customer experience

3. Late Arrivals

• Late arrivals may result in a shortened service to respect other clients’ appointments.
• If you arrive more than 10 minutes late, your appointment may be cancelled and treated as a no-show.

4. Health, Safety & Client Responsibility

• Your safety is our priority.
• Please inform us of any medical conditions, skin sensitivities, allergies, pregnancy, medications (including Retin-A, Accutane, antibiotics) or recent cosmetic treatments.
• We reserve the right to refuse service if a treatment is unsafe or inappropriate for your skin.
• Clients are responsible for providing accurate health information.

5. Your Rights and Choices

• Hygiene & Studio Etiquette
• We maintain strict hygiene and sanitation standards.
• Please arrive freshly showered for intimate waxing services.
• Children, pets, and additional guests are not permitted in the treatment room unless previously approved.

6. Deposits & Payments

• A deposit may be required to secure your appointment.
• Deposits are non-refundable but may be transferred with proper notice.
• Accepted payment methods will be displayed at time of booking.

7. Refunds & Service Satisfaction

• Due to the nature of personal care services, all sales are final.
• If you are unhappy with your service, please notify us before leaving so we can address your concerns.

8. Privacy Policy

• Your privacy matters to us.
• Personal information collected is used only for booking, communication, and service delivery.
• We do not sell or share your information with third parties.
• Client records are kept confidential and secure.

9. Photography & Social Media

• Photos or videos are only taken with your consent.
• You may opt out of social media content at any time.

10. Professional Boundaries

Our studio is a safe, respectful space.

• Inappropriate behaviour, language, or harassment will result in immediate termination of the service.
• We reserve the right to refuse service to anyone who violates these policies.

11. Policy Changes

We may update these Terms & Policies at any time.